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frequently asked questions

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How safe is it to make purchases from your online store with my credit card?
For the security of data that is transmitted via the Web page, the VeriSign SSL (Secure Sockets Layer) software is used for the guarantee of safe on-line commercial transactions. SSL is a protocol of communication that encrypts the communication between your terminal and the electronic shop server. In that way all personal information is encrypted, including the credit card number, name and address so as not to be read or modified during their online transmittance. The encryption of your data is exceptionally powerful and is considered practically inviolable. The credit card transactions are done through the Eurobank Cards security system.

What is the delivery period?
Delivery days are Monday to Friday from 9.00 am to 5.00 pm for Greece and for the countries of European Union, and delivery will take place within 3 to 5 weekdays.
For the rest of the countries, 3 - 5 weekdays are necessary with possibility of prolongation depending on the customs’ formalities of each country.

What is the delivery cost for Greece? 
Shipping cost for orders over 40€ transportation is FREE in everything.  For orders under 40€ shipping cost is 5€. If you choose Cash on Delivery, there is an extra cost of 2 Euros.   

Can I return something that I bought online to a Mini Raxevsky store?
Of course, at all Mini Raxevsky stores which are specified in the Stores section except for Outlet Boutiques and Shop-in-Shop stores. We don’t accept changes on the products of the category “Bazaar” or “Sales”.

How can I pay for my purchases?
There are three ways of payment:
-With Credit Card, Visa, MasterCard, American Express or Euroline from any bank.
If this is the first time you choose to pay us by credit card you should send us a copy of your identification card and a copy of your credit card with only the last 4 digits visible on e-mail: info@mini-raxevsky.gr or fax 0030 210 57 76 217.
-Cash on Delivery, the cost of the purchase is paid for upon delivery by the courier. (Valid only for purchases within Greece)
-PayPal
- By depositing the amount in one of our partner banks:
Alpha Bank with account number 133 002 002 002 589 and IBAN: GR 290140 1330 1330 0200 2002 589
National Bank of Greece with account number 164 430 12 501 and IBAN: GR 460110 1640 0000 1644 3012 501
Piraeus Bank with account number 504 601 666 2028 and IBAN: GR 900172 0460 0050 4601 6662 028
Orders from countries outside of Greece cannot be paid by Cash on Delivery.

Are the prices of the products in the online store the same as in the Mini Raxevsky stores?
Yes, the prices of the products in the online store are exactly the same as in the Mini Raxevsky stores. The prices on the category “Bazaar” or “Sales” are only valid for online purchases. We don’t accept changes on the products of the category “Bazaar” or “Sales”. We often have discounts and promotions which you can see in the Home page. Subscribe in our Newsletter and be the first to receive our news and special offers.

Will I find the same selection of products online as I would in a Mini Raxevsky store?
The Mini Raxevsky online store is one of the stores of the Mini Raxevsky chain and has the same selection of products however; during certain seasons there may be some categories that may not be available.

Are the products that I see online the same with the products of the Mini Raxevsky stores?
Yes, the products of the Mini Raxevsky online store are the same as any other store in the chain and have the same rate of renewal.

What do I do if I want to change my information?
If you like to change your personal information you can ‘Log In’ and go to ‘My Account’. Then you can go to ‘Account Dashboard’ and edit any information.

During the sales period will you have the same discounts in the online store as in the Mini Raxevsky retail stores?
Yes, the Mini Raxevsky policy price does not change in general, however we will have some exclusive online promotions. The prices on the category “Bazaar” or “Sales” are only valid for online purchases

Do I have the choice of interest free instalments?
No, unfortunately this option is not possible.
What currency can I make my transactions with?
All prices are in Euros.

Will I have to pay customs taxes or fees?
Customers outside the European Union may be subject to possible additional charges (differences in currency exchange rates, customs handling fee, import taxes and local demands). The customer is responsible for these fees.

Can I buy a product online and have it sent as a gift to a friend?
Of course you can, as long as you fill in the mailing address and information of the receiver. Also, you can choose gift-wrapping with the option of adding a card with the wishes you want to write, free of charge. 

What should I do if I do not receive what I have ordered?
If there are any problems with the delivery the courier service, courier, which we work with will come into contact with you (this why your contact number is required). Of course Mini Raxevsky is always available by phone at 0030.210.5734949, fax at 0030.210.5776217 or email at info@mini-raxevsky.gr.

Can I exchange the product if I am not satisfied with it?
Of course! You have the option of exchanging your purchase either by visiting the Mini Raxevsky store closest to you or, by the courier service that delivered it to you. We don’t accept changes on the products of the category “Bazaar” or “Sales”. For more details please read the Return Policy section.

Can I have a refund if I am not satisfied with the product?
Mini Raxevsky believes that due to its range of products the customer does not need to resort to this option.  
If you do not believe there is an alternative option, then the return must happen according to the prerequisites depicted in the ‘Retraction-Return of Products’ unit of the Terms of Use.
Upon arrival and inspection of the product the company will then proceed to:
1. The reversal of the transaction if payment is made by credit card.
2. Depositing the amount of the product value in a bank account you will have indicated in a note, which you must include in the return package. You have the right to return the goods and request a refund, within 14 calendar days from the date you receive your goods. If the return is not made within 14 days then Mini Raxevsky S.A. cannot accept the return. We emphasize that the date of return of the product will be that which is indicated by the courier’s receipt. 

What is my limit in which I can ask for a refund?
You have the right to return the goods and request a refund, within 14 calendar days from the date you receive your goods. If the return is not made within 14 days then Mini Raxevsky S.A. cannot accept the return. We emphasize that the date of return of the product will be that which is indicated by the courier’s receipt. 

How can I make sure my order is correct?
When you have completed making your purchases, you will receive an email confirming your purchases and your order number. If you don’t receive an email please contact us by phone at 0030.210.5734949, fax at 0030.210.5787852 or email at info@mini-raxevsky.gr

Can I track my order?
Upon submission of your order you will automatically receive an email with your order on it.  You will also receive an email with the date of dispatch and order number by which you can track your order on the “Track your order” page. Alternatively, if you do not have an e-mail you can contact us by phone 0030.210.5734949 or fax 0030.210.5776217. In case that there are any problems with your order we will contact you in advance.

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